At Supportful, we believe transparency makes work and communication easier when it starts at the organizational level.
Transparency is one of our company’s values. We are on a mission to help tech companies and software engineers, and as an impact-driven company we aim to be open about our approach.
Being a Lebanese company reinforces the importance of transparency for us. In many Mediterranean cultures, warmth and hospitality coexist with low transparency, which can create avoidable problems. We want to do things differently by being clear and straightforward in everything we do.
Transparency also aligns with an important aspect of software engineering: open source. We believe the benefits of open source carry over to transparent practices inside and between organizations.
Transparency at Supportful means stating facts and context honestly while choosing words carefully so we do not harm people’s feelings.
This applies to internal and external collaboration, including interactions with employees, candidates, and customers.
We will take every opportunity to be transparent. However, some information cannot be shared with everyone. We strive to make these instances clear.
As a guideline, the public should expect transparency over our growth plans, executive team decisions, and promotions. Most of these decisions will be public information.
Mistakes and lessons learned will be shared internally.
Salaries and detailed financial health information are restricted to the leadership team for now.
Explore the key pillars of our success that help businesses thrive by building strong teams and driving sustainable growth
Throughout the hiring process we will keep candidates informed about their application status. Every applicant has the right to know what happened to their application.
Managers and colleagues should give candid feedback while avoiding offensive or personal remarks. Transparent feedback is the best way to learn and improve.
You may share thoughts and learnings on your personal social media accounts provided you protect the anonymity and confidentiality of customers and colleagues.
Speak directly with peers, managers, and team members without being hurtful. Say what needs to be said using constructive language.
We will share important company milestones and updates with the team. You should not expect a constant stream of notifications; we will curate the updates that matter.
As a private company, we do not currently share full financial details publicly. When company finances could affect employees, we will inform those who may be impacted.
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